Vision and Values

Our Vision

To be the leading utility service provider by delivering a cost effective, quality service to our clients and achieving acceptable financial returns.  

Leading Utility Service Provider 

 

• Utility Services business operational throughout the UK
• Retain our client base
• Contracts secured on a best value basis      

Financial Returns     

 

• Deliver acceptable profit margins and strong cash flows
• Solid financial base to support business growth

Service Provider of Choice

• Safe delivery of a quality service fully aligned to our clients business needs and drivers
• Deliver what we promise through a sustainable approach
• Maintain a strong brand reputation

 

Our Values

The key pillars that support our vision

Safety

• the number one business driver
• Licence to operate
• Zero accident target
• Ownership and accountability  

Quality 

 

• Continuous improvement
• Ethically and socially responsible – do the right thing
• Right first time
• Zero remedial works
• Committed to carbon reduction

Service Delivery

• Highly motivated teams achieving our clients regulatory and business targets
• Exceed client expectations
• Value our supply chain

Effective Controls

• Achieving necessary productivity levels
• Maximise team values
• Get paid for what we do
• Tight cost control

Training

• Specific training to ensure compliance and individual performance improvement
• A people business
• Develop our people's skills and capability
• Accredited in-house training facilities

Teams and Staff committed to the Business

• Develop best practice
• Effective internal and external communication
• Avoid “blame culture” and foster a “can do” attitude
• Individuals appropriately rewarded
• Give appropriate recognition

Service Provider Culture

• Team approach working together with our clients
• Meet and exceed clients service targets
• Responsive and flexible
• A “Beyond Business As Usual” approach  

No Surprises - Delivering what we promise