Delivering what we promise

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Gas Network Services

Duration: Eight years

Scope of Delivery

The objective of the current contract is to achieve Wales & West Utilities GD1-RIIO regulatory mains replacement programme of circa 3,500km pipes (420km per year) and to complete 40,000 customer gas connections.

Scope of work for the contract includes:

  • Gas mains and service replacement
  • Gas diversions
  • Gas reinforcement
  • Gas governors
  • Reinstatement
  • Special projects and complex works
  • Resource

Key facts and figures on our Wales & West contract:

  • Over 1,000km of pipes replaced since 2013
  • 440km per year of mains to be replaced
  • Over 4.5m customers benefit from our works

Key client benefits:

  • Year-on-year efficiency savings ensuring regulatory targets have been achieved
  • Aligned business objectives and an Integrated Management Structure meaning no discernible difference between Morrison Utility Services or Wales & West Utilities operatives and managers
  • Joint approach to Customer Care, Customer Service Officers employed jointly by Wales & West Utilities and Morrison Utility Services
  • Collaborative approach to innovation with joint trials of new technologies
  • Joint apprentice scheme being introduced in 2018 – apprentices will be jointly funded
  • Whole-alliance approach to training after the adoption of a Nationally Certified modular training scheme

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