Delivering what we promise


With many client relationships evolving towards a more collaborative approach, we continue to seek new ways through which we can innovate and influence.

Innovation represents an important area of investment.  Identifying and implementing new ideas leads to further improvements in our business as we look to address the rapidly evolving needs of our clients.

We are constantly looking to embed a culture of innovation across our entire organisation.  By focusing on every aspect of our service delivery, innovation has become a natural part of how we manage health and safety, customer/client satisfaction, environmental impact, community engagement and employee experience.

Whilst we look to the wider market for new innovations and improvements in practice and process, we also encourage our most valuable resource - our people, to provide the innovative ideas that can positively influence our business.  Our Innovate to Improve (i2i) programme is designed to encourage staff to promote ideas and innovations that can support us to achieve business targets.

Innovation Awards

2016 Innovate UK innovation grant

2014 Computer Weekly European User Award

2014 Energy Innovation Award

2013 Energy Innovation Award - Best Innovation Implemented/Adopted by a Customer

2013 Pipeline Industries Guild Award - Utility Innovation

2013 Institute of Water Southern Area Innovation Award

2012 Institute of Water Northern Area Innovation Award

2012 Water Industry Achievement Awards -Most Innovative use of an Existing Technology