Morrison Utility Services is delighted to have been named Best Newcomer at the 2017 WOW! Awards. The award was presented to the MUS Thames Water smart metering team based in Langley at a gala ceremony at the Radisson Blu Portman Hotel, London.
MUS Service Delivery Manager Kerry Duke:
“This is an amazing achievement for our team. As a business, we work very hard to ensure that our customers have the appropriate channels to voice their concerns and complaints. However, it’s vitally important that we provide customers with an opportunity to praise the great work that our people carry out. These awards do just that and the response for our team has been fantastic.”
MUS Head of Customer Service Dan Rhodes:
“Congratulations to everyone on the Thames Water smart metering contract team for what is a major achievement. The introduction of the WOW! Awards has provided customers with the opportunity to recognise people from across the smart metering team for delivering excellent customer service. This award is testament to the focus and commitment of everyone across the team so congratulations to all concerned.”
Steve Goring, Panel Chair of The WOW! Awards:
“The passion for The WOW! Awards that Morrison Utility Services has is amazing. The way that they have picked up and ran with it in the short time that they have been using the scheme is clear. The amount hard of work that was put into the launch and making the programme a success, overcoming any challenges that they have faced along the way, they have worked tirelessly to embed the scheme into the heart of their organisation. Their sheer enthusiasm was so infectious.”
The WOW! Awards is the only independent awards process for great customer service based purely on customer compliments. The Best Newcomer Award recognises the organisation which has launched The WOW! Awards scheme in the past 12 months and have successfully established the initiative into its company.
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