We recently welcomed over 100 senior utility sector representatives to our 2015 Customer Service and Innovation event.
Held at the London Film Museum in Covent Garden, the event provided delegates with an insight into our approach to customer service excellence. Attendees were able to view a range of cutting edge, customer service-led innovations, either under development or already in use across the utility sector, whilst keynote speakers on the day included futurologist Jane Young and change management expert Simon Walker.
Delegates were also able to visit the Museum’s Bond in Motion exhibition featuring the world’s largest official collection of original James Bond vehicles.
Charles Morrison, Chief Executive, Morrison Utility Services, comments:
“With the advent of RIIO and SIM we have seen new incentive mechanisms coming into play that are driving greater performance in customer and stakeholder satisfaction. Across our organisation, and those of our clients, the focus on delivering customer service excellence through innovation continues to flourish and this event showcased some of our best in-house solutions, as well as a selection of our service partner initiatives, many of which we have co-developed. By driving cultural and behavioural change, and drawing on best practice from across the utility sector and beyond, we will continue to optimise our service offering and enhance our customer satisfaction performance.”
To watch highlights from the day, click here.
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