Morrison Utility Services has been selected as a finalist amongst some of the UK’s biggest brands with two prestigious UK Customer Satisfaction Awards.
Organised by The Institute of Customer Service, the UK Customer Satisfaction Awards recognises organisations and individuals that have implemented successful customer service strategies.
Best Customer Experience Award: MUS is part of tRIIO working in partnership with Cadent Gas
For the implementation of a successful complaints process and an entirely new ‘Voice of Customer’ team headed by Sarah Thubron, Voice of Customer Manager. The new process, and the work of the team, has transformed the customer experience with the majority of customer contact now closed off within one day.
Customer Feedback Strategy: Thames Water Metering
Shortlisted for the use of the WOW! Awards employee recognition programme and the implementation of a hugely successful customer feedback strategy for the frontline teams who interact with customers on a daily basis.
Head of Customer Service Dan Rhodes comments: “We are delighted to have been shortlisted in these two prestigious categories. The customer service landscape continues to evolve and this recognition from The Institute of Customer Service provides further evidence of our commitment to delivering customer service excellence across all of our client contracts.”
The UK Customer Satisfaction Awards will take place alongside The Institute’s Annual Conference on 5March 2019 at Hilton on Park Lane, London.
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